Reference

Your Legal Rights at berlinqq

We operate with clear terms so you know exactly how your account, payments and personal data are handled.

Account ownership rulesData protection practicesPayment security standardsDispute resolution paths
Explore the Lobby Read FAQ
berlinqq Your Legal Rights at berlinqq
GET IN TOUCH

Contact Us About Legal and Account Issues

Team online

Live Chat Support

Available daily 08:00–23:00 WIB. Our team handles account access queries, data requests and privacy concerns in real time. Reach us through the chat widget in the bottom-right corner of your account.

Email Legal Requests

Send formal requests for data access, account closure or policy clarification to [email protected]. We respond within five business days. Include your account username and registered email.

Account Settings

Review your active sessions, connected payment methods and data preferences directly in Settings > Privacy & Security. Update your contact details or request a data export from this menu anytime.

HOW WE PROTECT YOU

Data Security, Cookies and Account Control

Encryption and Storage

All account data—login credentials, payment history, personal details—is encrypted at rest and in transit using industry-standard TLS 1.3. Servers are backed up daily and access is logged and monitored.

Cookie Transparency

We use session cookies to keep you logged in and analytics cookies to understand how you navigate the lobby. No third party places cookies without your consent. Clear your cookies anytime in your browser settings.

Account Ownership

Your account is yours alone. You control who can access it. Enable two-factor authentication in Settings > Security to add a second verification step when you log in from a new device.

Data Retention Policy

We keep your account data active for as long as your account exists. After closure, transaction records are archived for seven years for legal and audit purposes; personal details are deleted after 12 months.

Right to Request Changes

You can request correction of inaccurate data, request export of all your information, or ask us to delete your account entirely. Submit requests via Settings > Privacy or email [email protected] with your username.

Dispute Resolution

If you dispute a transaction, report it in Account > Transaction History within 30 days. We investigate and respond within ten business days. Unresolved disputes can be escalated to your payment provider.

Legal Questions We Hear Often

No. Your account is personal and non-transferable. Sharing login credentials violates our terms and puts your funds and data at risk. Each person must register their own account with valid identification. If we detect account sharing, we may suspend the account pending investigation.

Your account remains active and your balance is preserved. We do not deactivate accounts due to inactivity. However, if your account shows no activity for two years, we may contact you to confirm it is still in use. Funds are never forfeited due to inactivity alone.

Open Settings > Privacy & Data, then select 'Request Data Export' or 'Delete My Account'. We generate a secure download link within two business days. Account deletion is permanent and removes your access; transaction records are archived per our retention policy above.

We never store your full payment details. Payment gateways tokenize your information so we only see a secure reference. Your bank or wallet provider handles the actual card or account data. You can disconnect any payment method from Settings > Payment Methods anytime.

Contact live chat immediately (08:00–23:00 WIB) or email [email protected]. Provide your username and describe the suspicious activity. We can freeze your account, reset your password and review transaction logs within 24 hours.

Account registration and eligibility depend on local law. You must meet the minimum age requirement where you live. False information about age or identity during signup can result in account suspension and forfeiture of funds. We reserve the right to verify identity at any time.

Yes. Go to Settings > Privacy & Data and select 'Request Data Export' for a full transaction report. The file includes all deposits, withdrawals, game sessions and adjustments from your account start date. Download your copy within two business days.

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