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How We Protect Your Privacy

Your account details, payment information and gaming history stay secure with us.

Data you controlTransparent retentionEasy contact & requests
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berlinqq How We Protect Your Privacy
REACH OUR TEAM

Privacy Questions & Data Requests

Team online

Live Chat

Open your account, head to the lobby footer, and click the chat bubble. Our team responds during operating hours and handles privacy requests within 48 hours.

Email Support

Write to our support inbox with your account email and a clear description of your privacy concern. We aim to reply within 24 business hours.

Account Settings

Log into berlinqq, open your profile menu, and select Privacy Preferences to view and update your contact and data-sharing settings anytime.

HOW WE OPERATE

Data Handling, Security & Your Rights

Account Encryption

Your login credentials and payment data are encrypted end-to-end. When you log in from your phone or desktop, the connection is secured so your session remains private.

Cookies & Tracking

We use cookies to remember your language, keep you logged in safely, and track which games you've opened so we can show you relevant updates. You can adjust cookie preferences in your account settings.

Data Retention

We keep your account data and transaction history for seven years to comply with payment audits and fraud prevention. After you request deletion, inactive accounts are purged after two years.

Third-Party Sharing

We share only essential information with payment processors (DANA, OVO, GoPay, QRIS) and anti-fraud services. We never sell your email or gaming habits to advertisers or brokers.

Withdrawal Verification

Before any cash-out, we verify your identity and confirm the payment method matches your account. This step protects both your funds and berlinqq from unauthorized transfers.

Data Access & Correction

You can request a full copy of your personal data, update incorrect information, or ask us to restrict processing. Contact support with your account email and we'll fulfil requests within 14 days.

Privacy & Data – Your Questions Answered

We collect your name, email, phone number, date of birth, and payment details. During deposit and withdrawal, we also log the amount, method (DANA, OVO, GoPay or QRIS), and timestamp. We do not record your IP address for marketing; it's used only to detect fraud and enforce login security.

Account data is retained for seven years to meet payment audit requirements. If you request account deletion, your personal information is anonymized immediately; inactive deleted accounts are purged after two years. Transaction records for compliance stay longer, where local law permits.

Yes. Log into your account, go to settings, select Data & Privacy, and click 'Request My Data.' We'll email you a complete export of your profile, contacts, and transaction history within 14 days. You can also email support with your account email to request the same.

No. We do not sell or share your data with third parties for advertising or marketing. We share only essential payment information with DANA, OVO, GoPay and QRIS to process your deposits and withdrawals, and with fraud-prevention services to keep your account safe.

If berlinqq undergoes a merger, acquisition, or asset sale, your data may transfer to the new operator under the same privacy terms. We will notify you via email at least 30 days before any material change to how your data is handled or shared.

All payment details are encrypted with industry-standard SSL technology. When you enter your DANA, OVO, GoPay or QRIS credentials, they are never stored on our servers; payment processors handle the transaction directly. We verify every withdrawal request before it leaves your account.

Yes. In your account settings under Privacy Preferences, you can disable non-essential cookies (we keep login and security cookies active). To stop promotional emails, uncheck the marketing consent box on the same page or click 'unsubscribe' in any email from us.

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